Purchase procedure - Hamster/Novexco

To help you get familiar with our platform, here is an overview of the steps to follow.

Activate your account :

  • If you already have an account with us, you should have received an email to activate it. The email is named "New Site - Customer Account Activation". *
  • Create your password.
  • Access your online account.

Can't find it? Look in your junk, it could be there. If you still haven't received it, please contact us at info@cpmdistribution.com, we will resend you an invitation.


  • Select and add the desired items to your cart.
  • If you wish to have a product not available, enter your email address to be notified as soon as it is back in stock.

Terms and conditions :

  • The minimum quantities per product must be respected (each product page indicates this).
  • Your order must reach the minimum of $100 in purchases (with promotional code applied).*
  • Free shipping for all purchases of $300 or more.

You will be notified if your order does not meet these conditions.

Payment :

  • Method of payment: Please select “Hamster & Novexco Retailer
  • Payment terms remain the same.


  • Visit our website www.cpmdistribution.com/account.
  • Sign into your account.
  • Go to your order history and select the desired order.
    • PRINT : Imprimez ou enregistrez en format PDF.
    • DOWNLOAD AS CSV: Click this option and a CSV file will automatically download (see bottom right).*

This option will allow you to more easily transfer your order to your accounting system.

Shipping :

  • A confirmation email will be sent to you when the order is shipped.
  • You can track your order at any time via the tracking number sent.

For any other question(s), go to our FAQ section or contact us at info@cpmdistribution.com.