Shipping policy

Delivery rates

For bookstores and boutiques, a flat fee of $18 is applicable for the delivery of an order between $200 and $499 before taxes. Delivery is free from $500 of purchases before taxes.

For Hamster-Novexco members, a flat fee of $18 is applicable for the delivery of an order between $100 and $299 before taxes. Delivery is free from $300 of purchases before taxes.

Delivery charges will be added when processing your order. You will be able to revise the total price of the order including taxes and delivery costs before confirming your purchase.


Address and delivery times

Distribution CPM will have the products ordered delivered to the address you provided when ordering. Delivery is limited to the territory of Canada. All other orders outside of Canada will be handled on a case-by-case basis, directly with the customer.


Usually, orders are processed and delivered within 2 weeks. Certain times of the year are busier and delays come from the carrier. Any indication as to the delivery time is approximate and is not guaranteed by Distribution CPM.


Order lost or damaged

The products you buy from Distribution CPM are delivered to you by a third party, which is entirely independent of Distribution CPM. Although Distribution CPM strives to entrust its delivery service to quality third parties, it may happen that losses or breakages occur during delivery. In the event that your package is lost or damaged during delivery and your products are damaged, Distribution CPM undertakes to follow up with the third party to remedy the situation and guarantee a suitable arrangement for all.